Privacy Policy

Last Updated: Jul 13, 2025

At Viet Lasa Coffee, we are dedicated to bringing authentic Vietnamese coffee, Banh Mi, and sticky rice to Manila while respecting your privacy. This Privacy Policy outlines how Viet Lasa Coffee (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you:

Visit our website (vietlasa.ph).
Place an order in-store, online, or via our mobile application (if applicable).
Engage with us through social media, promotions, or customer service.

This policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines and to ensure transparency in how we handle your data.

1. Information We Collect

We collect information in the following ways:

Directly from You: When you place an order, sign up for our newsletter, or contact us, we may collect:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details or other payment method information.
- Preference Information: Your preferences for marketing or communication.
Automatically Collected: When you visit our website, we may collect:
- Internet Activity Information: IP address, browser type, device characteristics, and pages visited.
From Third Parties: We may receive information from service providers (e.g., payment processors) or publicly available sources to support our operations

Purposes for Collection:

To process and deliver your orders.
To communicate with you about your orders or promotions.
To improve our website and services.
To comply with legal obligations.

2. How We Use Information

We use your personal information to:

Process and fulfill your orders for coffee, Banh Mi, and sticky rice.
Communicate with you about your orders, promotions, or updates (with your consent for marketing).
Analyze usage patterns to enhance our website, products, and customer experience.
Comply with legal and regulatory requirements, such as tax reporting.

We retain your information only as long as necessary to fulfill these purposes or as required by law, such as for accounting or compliance purposes.

3. How We Share Information

We may share your personal information with:

Service Providers: Trusted partners who assist with payment processing, order delivery, or website maintenance, under strict confidentiality agreements.
Marketing Partners: Only with your explicit consent, to send promotional offers.
Legal Authorities: When required by law, such as to comply with court orders or government requests, or to protect our rights, safety, or property.

We Do Not Sell Your Personal Information: Viet Lasa Coffee does not sell your personal information to third parties. Any sharing is limited to the purposes outlined in this policy.

4. Cookies and Other Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to:

Enhance your experience on our website by remembering your preferences.
Analyze website traffic and usage to improve our services.
Deliver relevant advertisements based on your interests.

Types of Cookies:

Essential Cookies: Necessary for website functionality, such as processing orders.
Analytic Cookies: Help us understand how visitors use our site.
Advertising Cookies: Enable targeted ads based on your browsing behavior.

5. How You Can Control Your Information

You have control over your personal information:

Update Your Information: Contact us to update your name, email, or other details.
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in our communications. You cannot opt out of service-related messages (e.g., order confirmations).
Delete Your Data: Request deletion of your personal information, subject to legal retention requirements.

6. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including:

Encryption of sensitive data during transmission.
Secure storage of customer information.
Regular security reviews to prevent unauthorized access.

However, no online transmission or storage is completely secure. If a data breach occurs, we will notify affected individuals and the National Privacy Commission as required by law.

Links to Third-Party Websites: Our website may link to third-party sites (e.g., social media). We are not responsible for their privacy practices, so please review their policies.

7. Your Choices

Under the Philippines’ Data Privacy Act of 2012, you have the following rights:

Right to Be Informed: Know the purpose and extent of data collection.
Right to Object: Object to the processing of your personal data.
Right to Access: Access your personal data.
Right to Rectification: Correct or update your personal data.
Right to Erasure: Delete your personal data, subject to legal exceptions.
Right to Data Portability: Receive your data in a commonly used format.
Right to File a Complaint: Lodge a complaint with the National Privacy Commission (https://privacy.gov.ph/).

To exercise these rights, email us at info@vietlasa.ph. We will verify your identity before processing your request, which may involve confirming your email or phone number.

Submitting a Request: You may designate an authorized agent to submit a request on your behalf, provided they submit evidence of authorization (e.g., notarized permission or power of attorney) and your identity details.

8. Your Choices

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. Your continued use of our services after such changes indicates your acceptance of the updated policy.

9. Contact Information

For questions, concerns, or to exercise your rights, please contact us at:

Email: info@vietlasa.ph
Phone: +63 961 903 5560
Address: 1085c Chino Roces Ave, Makati Metro Manila, Philippines

This Privacy Policy is governed by the laws of the Republic of the Philippines.

Viet Lasa